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NELA-ITS Spring 2008 Workshop
Library-Wide IT Proficiency Workshop New England Library Association, Information Technology Section June 12, 2008 - Bryant University, RI Gary McCone & Grace Sines I'm writing today from the...
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Work Like A Patron Recap
I hope everyone enjoyed Work Like a Patron Day, and found a way to make using the library easier for your patrons. I didn't get to spend as much time as I had hoped, but I did notice a few things: We...
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Different Kinds of Staff
The serious stuff first: We've been reviewing and updating all of my library's policies for the last few weeks, so I've got policy v. procedure on the brain. Because of that, it occurred to me this...
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Reference Dept. Goals for FY10
Another year has passed, which means another round of staff reviews and setting goals for the next fiscal year. Bleh. In contrast to past years, I was encouraged to be brief. So this years goals are a...
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Updating Library Policies
I'm finally getting my library's updated policies online. We started revising them in April 2008, and the Trustees approved the new versions in April 2009, so I'm a bit behind. Updating a...
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Library Clones Librarian
Facing another round a budget cuts for this coming fiscal year, my library had to lay off all of our reference staff, except for me. However, in an effort to continue to meet patron need at the...
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Staff Technology Competencies
In addition to Email Scam Competency Testing, here's another tool for evaluating staff technology competencies. Developed by Alicia Verno, Head of Technical Services at the Wilmington (MA) Memorial...
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Checklist Manifesto for the Reference Desk
In library near me, the Director did most of the reference work. When she announced her retirement, the staff was worried about having to do reference themselves, until a replacement was found. She...
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Tips for New Library Employees
Just recently, someone who follows my blog sent me this email: I have just started a job as a library reference assistant in a public library system in a city of over 500,000 people. I will be in one...
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Guidelines for Handling Weekend Emergencies at the Library
This has been in my "to blog" folder for awhile, but better late than never, I suppose. In the fall, my library was able to reopen for Sundays for the first time in like five years. This is great news...
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